Return Policy
At Lux Diffuser, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
- Returns are accepted within 14 days of the delivery date.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Items marked as final sale.
- Gift cards.
- Customized or personalized products.
Return Process
- Contact our customer support team at contact@luxdiffuser.com or call us at (718) 513-9640 to initiate a return.
- Provide your order number and reason for return.
- Once approved, we will send you detailed return instructions.
- Pack the item securely and ship it back using the carrier of your choice.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
Exchanges
We offer exchanges for defective or damaged items. Please contact us immediately upon receiving the product.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Contact Us
If you have any questions about our return policy, please reach out to us at contact@luxdiffuser.com or call (718) 513-9640